Wednesday, January 23, 2008

Simple Rules for Your Computing
It is my goal to make sure that your computer continues to run at it's peak. It should be a tool to help you rather than a headache due to poor performance. To accomplish that goal you must pay attention to certain rules that will greatly diminish the chances of a problem arising in the future.

Rule #1: You are only as good as your last successful backup from which you can recover!

Realize that your computer is a complex machine that uses complex code to make things easy for you. Sometimes problems can occur even if you do everything right.

Use Firefox! Firefox is far safer than Internet Explorer since it is not deeply tied to the operating system. Only surf through Internet Explorer if you have a particular website that requires its use – and you trust the website fully.

Never open any email attachments that you do not absolutely trust. Just because the sender appears to be a friend does not mean the email is safe. Think about spoofed emails!

Never install software that you do not absolutely trust – if in doubt at all CALL ME or EMAIL ME! Just because a friend or co-worker says something is safe does not mean it is.

Security and safe-computing are layered much like your home security (locks, alarm, guns, neighborhood watch, etc).

You are behind a NAT router. Running over-bloated software such as Norton Internet Securities is asking for trouble actually. A software firewall (behind a NAT router) only helps you after you are exploited – when its too late.

You should run AVG for anti-virus and keep it updated – but you can still get a virus if you “ask for it.”

You are running OpenDNS through your router and network settings to help avoid malicious websites and make your internet connection slightly faster.

Common sense is the key – if you are in doubt then ask me.

Your computer should continue to run just as fast next year as it does today. However, if you install a lot of software than runs processes at start-up, it will slow down somewhat.


If you will follow this basic list, your computing experience will be much more fun and productive!

Thursday, January 10, 2008

AT&T and Other ISPs May Be Getting Ready to Filter - Bits - Technology - New York Times Blog
AT&T and Other ISPs May Be Getting Ready to Filter - Bits - Technology - New York Times Blog: "AT&T and Other ISPs May Be Getting Ready to Filter"

If you don't know what "net neutrality" is then I highly suggest that you read up on it. This is especially true is you like to use the internet without real fear of some "big brother" group looking over your shoulder.

Unless you are really into tech circles or pay attention to tech news, you may not have even heard about the efforts of ISP's (internet service providers) like ATT, Comcast, Verizon, and others to effectively try and get paid 3 times to provide their services.

1st time: Google pays for a connection (large one) to provide you content.
2nd time: You and I pay for a connection (at home or work) to see the content.
3rd time: Google has to pay again to insure their content is provided quickly by multiple ISP's.

Google can afford this. SmarterGeek.com cannot. You cannot with your personal blog.

Here's the bigger picture. For companies like mine or even your personal blog, the potential is that our content may be throttled or filtered. This is crazy. The internet was designed to be an open medium. That is why it is so pervasive in our lives. It is digital free speech. Don't belive me? Watch and listen to the "father of the internet".

Please email or write your congressman or senator and let them know that you won't tolerate ATT's stance. Better yet, speak with your wallet. Avoid their services if at all possible.

FCC Pressed to Stop Comcast’s Internet Blocking

Monday, January 7, 2008

The Internet? Bah? - Well Bah! to that!
Occasionally, I have a few things that I do to help recharge my creative batteries. You know what I mean - something that inspires you when things are getting monotonous.

One of those is listening to the Windows XP installer or theme music. To find that track just search your computer for title.wma (showing hidden files) which is a Windows Media file. That audio track is just soothing, probably because I've heard it so much installing XP on computers. Of course, I've converted it to mp3 format and even have it loaded on my iPod.

(if you can't find it, just contact me)

Another thing I like to do is to watch the "The Machine is Us/ing Us (Final Version)" video, that I've blogged about previously. While doing following links from the video, I ran across another of Dr. Michael Wesch's videos. That led me to his "Information R/evolution" which led me to google for a magazine article from 1995 shown in the video.

The Internet? Bah?
Hype Alert: Why Cyberspace isn't, and will never be, nirvana
By Clifford Stoll
Feb. 27, 1995

Full Text Here | Highbeam Archive Here

Now Clifford is not just an amateur writer or tech person. However, he definitely had some very wrong opinions and quotes. Let's take a look at some of them just for fun.
The truth is no online database will replace your daily newspaper, no CD-ROM can take the place of a competent teacher and no computer network will change the way government works.
Umm - newspaper subscription rates are falling at an incredible pace. I get 75% of my news from online resources such as newspaper sites, blogs, etc. I believe that government is changing the way it works, albeit slowly, due to the internet. Now we not only have "freedom of the press", but we have instant freedom of the press.

I do agree somewhat on replacing a competent teacher with a CD-ROM. There really isn't a substitute, but it's also fair to say that the internet has definitely changed the learning landscape. Many classes/teachers now require papers to be submitted online, MIT has released much of its course materials online, and many others are following suit.

How about electronic publishing? Try reading a book on disc. At best, it's an unpleasant chore: the myopic glow of a clunky computer replaces the friendly pages of a book. And you can't tote that laptop to the beach. Yet Nicholas Negroponte, director of the MIT Media Lab, predicts that we'll soon buy books and newspapers straight over the Internet. Uh, sure.

I think Jeff Bezos and Amazon's Kindle would certainly disagree with this. While there is certainly something to be said for reading a good ole book, digital text is certainly here to stay. Even Sony has an ebook reader out, although I'm no fan of Sony.

You can't tote your laptop to the beach? Hehe. Yeah right. Mine goes everywhere I go. Typically, I have some sort of Internet connectivity as well.

Then there's cyberbusiness. We're promised instant catalog shopping -- just point and click for great deals. We'll order airline tickets over the network, make restraunt reservations and negotiate sales contracts. Stores will become obsolete. So how come my local mall does more business in an afternoon than the entire Internet handles in a month? Even if there were a trustworthy way to send money over the Internet -- which there isn't -- the network is missing the most essential ingredient of capitalism: salespeople.

What's missing from this electronic wonderland? Human contact.
I hope he didn't miss the explosion in online sales and businesses. We now do just about everything that he said we wouldn't - and I have some other news for him. There are some things that just don't require human contact. Like standing in endless lines to be greeted by a salesperson who is barely knowledgeable and is just a sales-drone anyway. I'd much rather search online, read honest product reviews, purchase, and have it delivered right to my door. At the least I will research something online, read reviews, drive to a local store, and buy the thing without ever talking to a sales-drone.

In conclusion, I just thought many of his predictions were oddly right even if they were 180 degrees opposite of reality. The Internet and web continue to get more pervasive in our lives. I hope it keeps on.

Sunday, January 6, 2008

What is the New Web?
What intrigues me the most about the Web and Internet is the collaboration. I can email, Skype, or IM people across the world. I can remotely support computers for people I have never met "in real life" and get paid for the service.

Blogs, podcasts, message boards, and videocasts also me to learn from others while pushing my own content out in the same manner.

That is the web to me - pushing the boundaries of collaboration.The following videos really defines the reasons that I love the Internet and the Web.

------------------------------------

------------------------------------


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References:

http://mediatedcultures.net/

Digital Ethnography of YouTube project
http://mediatedcultures.net/youtube.htm

Saturday, January 5, 2008

Virus Lessons 101 - Revisted
With the recent onslaught of Trojans, viruses, and Windows exploits, I thought it would be a great idea to share my "lecture" on the subject. Please read this information carefully as it will help you avoid all these nasties 99.9% of the time. If you have any questions, please don't hesitate to ask me. I'm going to post this information on my website and add to it occasionally as I think of things.

Pass this around to your friends. I've done several virus cleanings lately so the problem is very real and very much out there.

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Free Anti-Virus Software
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You do not need to pay for expensive anti-virus software. Most of that is marketing garbage anyway. 
Plus they tend to hog resources if you are on a slower computer. I cannot count the number of computers running up-to-date Norton or McAfee or TrendMicro that are infected. I make a decent part of my living by fixing them. Don't fall for the hype just because a trial-version is installed on your computer or the local BestBuy goon says Norton is the best.


Besides, antivirus software is one of your last lines of defense. Most viruses and malware are designed these days to work around your anti-virus software anyway. Use antivirus as a tool in your arsenal - don't rely on it.

I recommend a free solution for home/personal use by www.grisoft.com. AVG Anti-Virus performs as well or better than Norton and McAfee and is free. How can they give it away free? Well, Grisoft is in business to make money...on the corporate side. They use the free home version to promote their business. Quit paying for something that you can get free!


[ Google AVG Download ]


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Lesson 1
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Most email viruses and Trojans are spread through BLANTANT USER IGNORANCE!

Let's face it. Over the last few years, everyone has heard some news report about the proliferation of viruses for the Windows operating system or Outlook or Outlook Express. However, the viruses continue to spread faster and faster.

90+% of viruses are spread though email attachments NOT by reading an email. If you don't click (or run) the attachment, then you don't get infected. It's pretty much that simple.

Many exploit patches are released by MS (Microsoft), but users fail to update or don't know how. MS has made it easier than in the past and has promised a new Security Initiative to help stem the tide.

Windows Update Site:  http://v4.windowsupdate.microsoft.com/en/default.asp   (follow the instructions for CRITICAL updates-don't worry about the others)

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Lesson 2
==========

Keep your AV (anti-virus) software up to date. For that matter, make sure you are running AV software and it is configured properly.

It's not enough to just install an AV program such as Norton or McAfee. You MUST keep the "virus signature" files updated daily or weekly. Several thousand viruses make their way to the Internet each week. The AV companies currently do not develop detections or removal methods until the virus is already in the "wild".

Most of the popular AV software has a mechanism to automatically update itself. Use it. Pay the extra money for a subscription or whatever you have to do.

Recommended AV Setup

(1)     Have it scan all email attachments
(2)     Have it set for automatic background scanning
(3)     Have it set to run periodic full computer scans

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Lesson 3
==========

Always pay attention to your emails and use common sense! AV software is not perfect.

Look at the text in the email. If it is short and curt or has very dramatic misspellings then it is probably a virus. This is especially true if there is an attachment to the email. Always scan an attachment again before opening it by saving the attachment to your hard drive (like MyDocuments). Go into your MyDocs folder and right-click to scan the file with your AV software. If your AV software does not install an option when you right click a file, then you are using the wrong AV software.

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Lesson 4
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Don't trust an email just because it appears to come from a friend.

Most viruses today spoof the return address and headers. You have no way of knowing really who it's from. Also, MS will never send you an email unless they intend to sue you for something. Then you will also get a certified letter in the mail too from their attorneys. The point is that don't trust emails just because they appear to be from someone. Think about real junk mail in your USPS mailbox.

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Lesson 5
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Learn the generally safe attachment file extensions versus the dangerous ones.

If you don't know about file extensions, then you really should have me train you on Windows and PC basics. With that said, here are the BAD extensions:
*    .exe
*    .pif
*    .scr
*    .bat
*    .vbf
*    .zip (only bad sometimes and mainly recently)

NEVER open one of those or you are toasted. Any of those files can wreak havoc on your computer. If you really are expecting to receive a .exe file from someone (since they can have legitimate uses in email), then telephone and confirm that the person really sent the email to you.

Here are the GOOD file extensions:
*    .gif  (used for pictures like logos and things)
*    .jpg (used for photos)
*    .jpeg (same as .jpg)
*    .png (used for images rarely)
*    .zip  (if from a confirmed source)

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Lesson 6
==========

If your computer acts "funny" or begins crashing much more than normal, have it inspected by a qualified professional.

It's a fact of life that Windows will crash and lock-up. However, if your computer has been running fine and only recently begins to "act up" without any new software installations or anything, then chances are that you have a virus or Trojan. It is always best to have a qualified person take a look at the computer. The problem can be determined and a course of action taken.

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Frequently Asked Questions
============

Q. Why do I need to be that concerned about it?
A. The truth is that you can go on about your life with an infected computer or never worry about security. This is about the same as always leaving your home or car unlocked to the entire world, literally. You should always be concerned about security. At the very least, most Trojans these days are designed to help proliferate SPAM. Do you really want to be responsible for helping to spread more herbal-type Viagra?

Q. What if I just turn my computer off?
A. Turning your computer off only stops the problem until it turns on again. Once your computer is running (with an infection) you are vulnerable.

Q. Everyone says that the Internet is not safe. Doesn't this prove it?
A. The truth is that the Internet and computers are no less safe than most other public things. After all, you can get robbed at gunpoint just about anywhere. Remember that the Internet literally connects you to others on a global scale. Just as in real society, there are people out there with ill intentions.

Q. Aren't these just kids (aka script kiddies) unleashing these viruses?
A. Some are doing that; however, there are basically 2 reasons these days: economics and political statements. The economic side is due to the spammers entering the scene and partnering with virus writers. By political statements, I mean that many people have a deep hatred of MS. Without getting too deep in the subject, these people feel that the only way to get the attention focused on MS's poor security habits and coding is to wreak havoc through viruses on a global scale.

Q. What about these other "Internet Security" products?
A. If you follow my lessons here and those of mine for Spyware/Adware, then you don't need anything else.
Technology Report 1-8-2008
Periodically I will create a "Technology Report" for my clients when returning computers that I have worked on - whether software or hardware. As I create these, I am going to post any of them that I feel will provide important information.

Computer Issues:
  1. Had EFS setup on MyDocuments and Desktop Folder
  2. Had Privacy bit set on MyDocuments
  3. Lots of software installed/uninstalled in past
  4. Various unknown registry edits
  5. Strong WinXP password for desktop logon
  6. No established backup method.
  7. Running “double NAT” setup with Bellsouth + additional router

Recommendations:
  1. EFS is NOT recommended for file encryption. There are many issues with this system, but the most glaring is that if your user account becomes corrupted, Windows crashes, or you change your password to your local account, then you lose access to the data. Also, there are 3rd party tools that can recover data from EFS files. Thus the security supposedly provided is not great.
  2. Setting the privacy bit on folders only stops Windows users. You can easily boot to a free Linux live CD and see all the data.
  3. Installing and testing various software is great. Just make sure you have a backup point to revert too should you need too. WinXP system restore is not a good solution. Either Acronis or Norton are recommended.
  4. Editing the registry can be dangerous. It is a good idea to use imaging software – since simply backing up the registry does not mean that you can boot your OS in the event of a serious registry issue.
  5. Having a logon for WinXP only keeps people from temporarily accessing your files. Easy workarounds include booting to safe mode as the Administrator, booting to a live Linux CD, or using several free tools to reset passwords.
  6. Rule #1: You are only as good as your last successful backup from which you can recover. An easy backup solution is DVD's or a keychain (thumb) drive.
  7. Double NAT can cause intermittent issues. Additional router was setup as a switch to provide extra LAN ports for additional computers. The Westell 6100 is not very robust in features though. In the future, the Westell may need to be bridged and use the additional router to handle the PPPoE as well as full routing/DHCP functions.

Additional Recommendations:
  • Encrypting data is very easy using TrueCrypt, which is free and open source. The recommended method is to create a 4.5GB container file and map the My Documents folder to a drive letter that is assigned to the encrypted container. Also, the email clients can be mapped to the same container or another container just for email files. Backing up the encrypted files means your backup is encrypted also.
  • Outlook and Outlook Express data files have been moved to a location in My Documents for easy back.
  • Rather than using Outlook or Outlook Express, you should use Mozilla Thunderbird with the Sunbird calendar extension. This can even be synched to your online Google Calendar, which I also recommend.
  • Start using Thunderbird for your POP3 client. Have Gmail check your Bellsouth email through the POP3 settings in Gmail so that you don't lose any email and have a single online source of backup. Gmail provides an SSL connection on inbound and outbound which provides addition privacy and security. Also, since most ISP's only filter port 25, the Gmail SMTP settings will work with any ISP. Gmail also keeps a copy of all mail sent from your POP3 client stored under your Gmail sent folder. This way you have access to virtually all of your email – or IMAP is supported.
  • Use Gmail's bookmarking feature via the Google Toolbar. This gives you a central web-based solution so that your bookmarks are accessible for any Internet connected computer.
  • Software based firewalls provide no protection behind NAT. Norton's software causes many more issues than it helps solves, and it is very bloated and resource hungry. The only time a software-based firewall would help is if your PC was already exploited and then it is too late.
  • DON'T use MS Backup.
  • Don't use Windows Media player for managing your CD's. You will get trapped with WMA files and eventually have to convert them to MP3. Use iTunes for managing your music, podcasts, etc.
  • Use Keepass software as a central repository of passwords.
There are many pieces of software and much advice that is purported to be the end-all solution to safety on a Windows computer. The truth is that much of the software and recommendations are worthless and overkill. Much of the software will actually cause other issues. The software and solutions I recommend are easy to follow and work – period.

*Software*
Adobe Reader 8.0 | Alzip - File Compression | Audacity 1.2.3 - Audio Editing Software | AVG 7.5 - Free antivirus | CDBurnerXP - Free CD/DVD burning software| CleanUp - temp file cleaning utility | DirectX 9c | Eraser 5.8 - secure file deletion software | Filezilla 2.x - FTP Client | Inkscape .43 - Vector drawing program | iTunes - mp3 playing/organizing software | Jave Runtime Environment 5.0 | JDiskReport 1.2.1 - file/folder reporting utility | Limewire 4.11.0 - p2p file sharing/download mp3s | Mozilla Firefox 2.x - The best web browser | Mozilla Thunderbird - The best email client | Music Rescue - iPod music recovery | OpenOffice.org 2.2 - Full Office Suite | PC Inspector Smart Recovery - SD card picture recovery | PDFCreator - PDF creation software | Picasa 2 - picture managment software | Scribus 1.3.3.8 - Desktop Publishing software | Super (c) - Video conversion software | The Gimp - Image editing software | TrueCrypt - file encryption software | VideoLAN VLC - multimedia player | Google SketchUp – Modeling program | Moz Backup – backup Firefox and Thunderbird settings | Blender – 3d Animation software | BitPim – cell phone access | Pidgin – IM client | MP3 Tag Tool | DIVx Bundle | OpenDNS / Homing Beacon
SmarterGeek Newsletter 1-5-2008
Well, it's been forever and a day since I've done a newsletter. Funny how time seems to just keep right on moving along non-stop. As you can see, I've decided to publish my newsletters as part of my tech blog now. It just makes it much easier than typing up the newsletter in the forum and publishing across multiple formats. Once I've got it in my blog, it's here - so let's get started.

Don't worry. There is plenty of free information in this one as usual, and it's full of Google stuff.

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Google's 411 Service www.google.com/goog411/
1-800-466-4411
1-800-GOOG-411

If you are a cell phone user or even landline user, it can be an expensive hassle to call information and get a phone number. Google to the rescue again. Guess what? Yeah, it's free.

Just dial it from any phone and follow the voice prompts. It can't be any easier.

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Google SMS

Another great way to get mobile help from Google is to send an SMS (text) message to Google. Simply send a text to 46645 (GOOGL) and get a reply. For instance, if I send a text that reads "movies 71112" then Google replies with the movie listings in my area. You can also text something like "pizza bossier city, la" and get all the pizza listings.

For a full list of features go here: http://www.google.com/intl/en_us/mobile/sms/

Google Docs and Spreadsheets
http://www.google.com/google-d-s/tour1.html

Want an easy way to create and collaborate on word processing and spreadsheets? Google launched their "docs and spreadsheets" some time back. While you can't do advanced word processing or Excel macros, I think you will find that for most users there is plenty of power.

You can have multiple people editing a document in real time. This is very powerful stuff for small businesses and organizations!

Support is provided for DOC, XLS, ODT, ODS, RTF, CSV, PPT, etc. You can import and export as well as have full support for PDF's.

Routers on Cable Connections

It is incredible that I still encounter about 70% of home users with a cable connection and no router. That is way too dangerous and accounts for a large part of my business. However, I do believe in safety first so I constantly urge all my clients, friends, and family - If you are on a cable connection, get a router!

Safety and security is a layered process just like your home. There is no one simple thing can solve every security problem, right? The first layer of security in your computer network should be your NAT (network address translation) router. Otherwise you are bare naked and bent over to the world. The DHS (Department of Homeland Security) and CERT have provided a basic list of home network recommendations.

Most computer security threats today are not really designed to crash your computer. Also rare are attacks to "steal your identity." Most intruders are looking to turn your computer into a "zombie" in order to launch attacks at websites or other computers or networks. Even more common is the fact that most zombies are now created to help send spam out in the background.

Unfortunately, we can't stop spam and thus the intruders until we take the economics out of the equation. I'm not sure of the current numbers, but worldwide spam accounts for billions of dollars in revenue for the spammers and advertisers. So what can you do?

  • Use alternative browsers to Internet Explorer such as Firefox, Safari, and others.
  • Follow basic safety such as making sure you absolutely trust an email before opening an attachment or clicking a link.
  • Use Google's GMail which has a very robust spam filtering system, SSL connections, and online virus scanning.
  • Use AVG (free edition for home users) and let it auto-update.
  • Use TrueCrypt for encrypted file containers.
  • If your computer slows down (software speed, etc), contact me immediately so we can asses what may be wrong.
  • DONT use Norton or McAfee products - you will have a false sense of security.
  • If you have a wireless network make sure WPA security is used.

Computer scientist fights threat of ‘botnets’
http://www.news.wisc.edu/14380

CERT® Coordination Center
Before You Connect a New Computer to the Internet
http://www.cert.org/tech_tips/before_you_plug_in.html

Is It Time to Ditch IE?
Feds say switching browsers is one way to deal with security threats.
http://www.pcworld.com/article/id,117550-page,1/article.html



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That's it for this edition of the newsletter!

As usual, watch your RSS reader for updates to my tech blog for more information and future newsletters. Don't forget to check out my online tutorials as well.

Thursday, January 3, 2008

Recording Telephone Calls
Full disclosure: If you call me, the conversation may be recorded. Why?
  • If you are a client, I keep an archive of the recording for notes and future reference.
  • If you are a marketing company, then you won't like being recorded and try to tell me that it is illegal while you are recording the same conversation "for training purposes."
  • If you are a bill collector, then I want to have an indisputable record of our conversation of why you think I owe you.
*By the way, I keep all emails as well in order to comply with the 2006 Amended FRPC for electronic discovery.

With that stated, lets explore the issue some more. Please not that this post is not a substitute for legal reference. It only serves as a guide to do your own research.

Federal Laws

Telephone conversation recording is not prohibited by Federal law, provided that at least one party to the conversation consents. That means you can record any conversation of which you are a party, according to Federal law. You can also record a conversation for another party as long as that party consents to the recording.
Title III of the Omnibus Crime Control and Safe Streets Act of 1968 provides: "It shall not be unlawful under this chapter for a person [not a law enforcement person] to intercept a wire, oral or electronic communication where such person is a party to the communicationor where one of the parties to the communication has given prior consent so such interception unless such communication is intercepted for the purpose of committing any criminal or tortious act in violation of the Constitution or laws of the United States or of any State."
FCC Regulations

The FCC only has rules regulating the manner in which telephone companies may record wireline telephone conversations.

The FCC currently has no rules regarding recording of telephone conversations by individuals, but federal and many state laws may prohibit this practice.
Of course, it doesn't seem to matter to the NSA about wiretapping regulations or not, but that is a subject for another post.

State Regulations

This is where it gets tricky. There are basically to categories of state law on the subject. There are "One Party Consent" states and "All Party Consent States".

One Party Consent: one party to the conversation must have knowledge and give consent to the recording.

All Party Consent: all parties to the conversation must have knowledge and give consent to the recording.

If your call takes places in 2 states who are both one party consent, then there is no confusion. If the call takes place across state boundaries where there is a combination of one party and all party states, then laws are much more difficult. It is best to figure that if you call someone in an all party state or someone in a conference call is from an all party state then you need to notify everyone. However, if all parties are located in one party states, then you have the legal right to record.

update
Canadian Regulations
CRIMINAL CODE OF CANADA: PART VI: INVASION OF PRIVACY:

Section 183.1: Where a private communication is originated by more than one person or is intended
by the originator thereof to be received by more than one person, a consent to the interception
thereof by any one of those persons is sufficient consent for the purposes of any provision of this
Part. [1993, c.40, s.2.]"
http://www.efc.ca/pages/law/cc/cc.183.1.html

Check with your individual provinces for local laws.


Internet or VOIP (Voice Over IP)

This gets a lot trickier, and the courts are yet to really rule on this subject. Technically speaking, VOIP traffic is pre-recorded. So what happens when you call me from your wireline or wireless phone to my Skype number or Vonage number?


References:

Omnibus Crime Control and Safe Streets Act of 1968
http://www.fcc.gov/Bureaus/OSEC/library/legislative_histories/1615.pdf

FCC Consumer Facts - Recording Telephone Conversations
http://www.fcc.gov/cgb/consumerfacts/recordcalls.html

State by State Summaries
*Check with your current state laws!
http://www.rcfp.org/taping/states.html

BARTNICKI v. VOPPER (99-1687) (US Supreme Court)
http://www.law.cornell.edu/supct/html/99-1687.ZD.html

Wiretapping/Eavesdropping on Telephone Conversations:
Is There Cause for Concern?
http://www.privacyrights.org/fs/fs9-wrtp.htm